Your New Gift Stopped Working: Now What?

When the excitement turns to frustration during the holidays, here's what you need to know about warranties.

Sometimes Christmas morning brings frustration with a broken gift. What can you do about it? Here are some helpful tips:

Save all documentation, including the warranty card

Don't go to the manufacturer first, but make sure you keep all of the paperwork you received with your product.

Reach out to your retailer

If you purchased your gift online, go to the site where you bought the gift and find "returns" for instructions on how to return your purchase.

Try and troubleshoot

There are dozens of YouTube videos online to help you troubleshoot specific products - use them and make sure your product really needs to be returned.


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