Samsung Electronics America, Inc., a provider of consumer electronics, has announced the availability of the Samsung Product Support TV (SPSTV) channel on Samsung Apps, the world's first HDTV-based application store, according to the company. The SPSTV App allows users to stream Samsung product support content 24 hours a day, 7 days a week directly to their living rooms. It is now available for download on all 2010 Samsung TVs that feature Samsung Apps.
SPSTV is an internet-streaming television channel that provides product support to Samsung customers through its library of how-to video guides, weekly live-shows, and interactive chat sessions. The new SPSTV App brings customer service and product support beyond a toll-free number and into users' living rooms. Currently, the SPSTV App offers a library of over 150 how-to videos covering topics from setting up a Samsung TV to syncing a Samsung mobile phone with a laptop, with plans to add more videos as new products are launched. New videos will also be created to address questions that consumers have encountered in the past.
"Samsung is committed to delivering a superior experience to our customers, whether they are taking advantage of the innovative features that our products have to offer, or they are learning how to care for a new electronics purchase," says Joong Chae Ser, senior vice president of Customer Satisfaction Division, Samsung Electronics America. "The SPSTV App is another great way for our loyal customers to conveniently access solutions and information they need to best experience their Samsung products."
Samsung continues to expand the types of experiences available to consumers through Samsung Apps and a range of content. SPSTV joins more than 30 partners, including Blockbuster, Netflix, Pandora, Twitter, USA TODAY, and Vudu, in bringing connected TV experiences to consumers.
For more information about Samsung Apps, please visit, http://www.samsung.com/newsroom.